Part A — General Terms for Everyone
1. About These Terms#
1.1
These Terms and Conditions (the “Terms”) are a legally binding agreement between you and AAG Transport & Logistics Ltd, a company incorporated in the Republic of Ghana on 28 June 2021, with its principal office at Kaneshie, Tabo Street, Accra, Ghana (“AAG”, “we”, “us” or “our”).
1.2
They apply to every service AAG provides or arranges, through every Official Channel: our website at aagtransportandlogistics.com, the AAG customer app, the AAG Driver app, the Partner Portal, our call centre and telephone lines, our verified WhatsApp Business numbers, and email.
1.3
Part A applies to everyone. Part B sets out additional terms for each service and applies when you book or use that service. Part C sets out obligations for Drivers and Partners. Part D contains the general legal terms. If a service-specific term in Part B or C conflicts with Part A, the service-specific term applies to that service.
1.4
By creating an account, requesting a quote, making or accepting a Booking, ticking an acceptance box, listing a vehicle or property, or otherwise using our services, you agree to these Terms, together with our Privacy Notice and Cookie Notice. If you do not agree, please do not use our services.
1.5
If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind it, and “you” includes that organisation.
1.6
Back to contents ↑Plain-language summaries. Some sections begin with a short summary in a shaded box. Summaries help you find your way; the full text of each clause is what applies.
2. Definitions#
2.1
In these Terms:
- “Account”
- means a registered profile on any Official Channel, including an Individual, Business, VIP, Driver or Partner account.
- “Booking”
- means a confirmed reservation for any Service. A request, enquiry or quote is not a Booking until AAG confirms it in writing (see Clause 6).
- “Customer”
- means any person or organisation that requests, books, pays for or receives a Service, including passengers, renters, consignors, subscribers, buyers, lessees and their authorised users.
- “Driver”
- means an individual approved by AAG to drive for Services, whether employed by AAG, supplied by a Partner, or an independent driver (including Driver + Vehicle partners).
- “Partner”
- means any business or individual approved to work with AAG through the Partner Portal or a partnership track, including Car Rental (Rental Partner/fleet owner), Car Owner, Driver + Vehicle, Hotel, Agent, Workshop, Service Station, Parts Supplier, Dealership & Garage, Real Estate, Event Planner and Health & Wellness partners.
- “Official Channels”
- means the channels listed in Clause 1.2. Communications or payments made outside them are not authorised by AAG.
- “Price”
- means the total amount shown or quoted for a Service, including the base fare or rate, add-ons, fees, VAT and applicable levies.
- “Rate Card”
- means AAG’s current published rates, deposits, packages and fees for each service and vehicle category, as shown at the time of booking or in a written quote.
- “Services”
- means everything AAG provides or arranges, as described in Part B.
- “Third-Party Provider”
- means a business that AAG coordinates with but does not control, such as an airport lounge, a VIP or CIP terminal operator, a hotel, a venue, an event vendor, an insurer or an external marketplace.
- “Vehicle Category”
- means the fleet classes AAG offers: Economy, Standard, Executive, Compact SUV, SUV, Premium SUV, Premium Executive, Minivan / Hiace, Bus and Executive Coach, plus commercial and logistics classes.
2.2
Back to contents ↑Headings and summaries are for convenience only. “Including” means “including without limitation”. A reference to a law includes that law as amended or replaced.
3. Who Provides Your Service#
In short: Sometimes AAG delivers the service itself, and sometimes we arrange it with a vetted Partner or Third-Party Provider. Your booking confirmation tells you which.
3.1
AAG as provider. Where a Service is delivered using AAG’s own vehicles, staff or drivers, AAG is the provider and is responsible for it under these Terms.
3.2
AAG as marketplace and booking agent. Where a Service is delivered by a Partner (for example, a Rental Partner’s vehicle, a Driver + Vehicle partner, a partner hotel, a lounge or a VIP terminal operator), AAG arranges the Booking and collects payment as the Partner’s limited payment collection agent. Payment to AAG through an Official Channel settles your payment obligation for that Booking. AAG remains responsible for the booking, communication, payment handling and complaint handling, and for vetting and monitoring the Partners we work with.
3.3
Auto-allocation. AAG may automatically assign a driver and vehicle of the booked category, or a Partner vehicle of the same or a higher category, at no extra cost to you. Where you have saved a Preferred Driver (Clause 29), we will try to assign that driver first, but we cannot guarantee it.
3.4
Back to contents ↑Vehicle substitution. Vehicle models shown on our website and apps are examples of each Vehicle Category (“or similar”). We may substitute a vehicle of the same or a higher category. If only a lower category is available, we will ask you first and refund the price difference, or you may cancel free of charge.
4. Eligibility and Accounts#
4.2
Account types. Individual accounts are verified by phone one-time passcode (OTP) and email. Business accounts require business registration details and AAG approval. VIP status is assigned by AAG at its discretion.
4.3
You must give accurate, current and complete information, keep it up to date, and upload genuine documents only. Uploading forged, altered or another person’s documents is a serious breach and may be reported to the authorities.
4.4
You are responsible for all activity on your Account and for keeping your password and OTPs confidential. Tell us immediately at security@aagtransportandlogistics.com if you suspect unauthorised use.
4.5
Accounts are personal and may not be sold, transferred or shared. A Business account may authorise named staff to book on its behalf and is responsible for their Bookings.
4.6
AAG may verify your identity and documents, directly or through verification providers, and may refuse, suspend or close an Account where verification fails, information is false, or Clause 41 applies.
4.7
Back to contents ↑You may delete your Account at any time from your profile settings or by emailing privacy@aagtransportandlogistics.com. We will keep records we are legally required to keep, as explained in our Privacy Notice.
5. Official Channels and Electronic Communications#
5.1
Bookings, payments and official communications are valid only through Official Channels. AAG will never ask you to pay a Driver’s or staff member’s personal mobile money wallet or bank account, unless the Booking confirmation expressly permits cash or direct payment for that Booking.
5.2
In line with the Electronic Transactions Act, 2008 (Act 772), you agree that these Terms may be accepted electronically; that quotes, Booking confirmations, receipts, invoices and notices sent by email, SMS, WhatsApp or in-app message satisfy any requirement for writing; and that AAG’s electronic records are admissible as evidence of a transaction.
5.3
Bookings by phone, WhatsApp or email are confirmed only when AAG sends a written confirmation with a booking reference. Calls may be recorded for quality, safety, training and dispute resolution, as described in our Privacy Notice.
5.4
Back to contents ↑You agree to receive service messages (confirmations, driver details, reminders, flight updates, payment notices) by WhatsApp, SMS, email and push notification. Marketing messages are sent only with your consent, and you can opt out at any time.
6. Quotes, Bookings and Confirmation#
6.1
Requests and quotes. Submitting a booking form, itinerary builder, property search, logistics quote request or similar form is a request, not a Booking. Any live estimate shown on screen is indicative and is based on the information you provide.
6.2
Confirmation. A Booking is formed when AAG sends a written confirmation with a booking reference and, where required, receives the payment or deposit stated in the confirmation.
6.3
Your information. You must give accurate pickup and drop-off points, stops, dates, times, flight numbers, passenger numbers, luggage, cargo and other details. Price changes or failed services caused by inaccurate information are your responsibility.
6.4
Changes. You may ask to change a Booking through the Official Channel you used. Changes depend on availability and may change the Price. A change made within a cancellation window is treated as a cancellation and a new Booking where it reduces the Service.
6.5
Stops and route changes. Additional stops, detours or waiting requested during a trip are charged at the Rate Card. Our drivers may refuse route changes that are unsafe or unlawful.
6.6
Back to contents ↑Capacity. Passenger and luggage numbers must not exceed the vehicle’s lawful seating capacity. Every passenger must have a seat and wear a seat belt. Children must travel with an appropriate child seat; please request one when booking (subject to availability).
7. Prices, Payments and Taxes#
7.1
How prices are set. Prices follow the Rate Card for the service, Vehicle Category, duration and distance. AAG’s rates are linked to fuel prices and the US dollar/cedi exchange rate, so the Rate Card may change. The Price confirmed in your Booking will not change unless you change the Booking or Clause 7.3 applies.
7.2
Minimums and packages. Hourly and chauffeur bookings are subject to the minimum hours for the Vehicle Category (at least 2 hours). Self-drive rentals are priced by daily mileage package. Weekly chauffeur packages include a daily kilometre allowance. Distance travelled beyond an allowance, or outside Greater Accra where charged per kilometre (Clause 18), is billed at the Rate Card.
7.3
Variable charges. Extra waiting time, extra stops, extra hours, extra kilometres, tolls, parking and airport access fees incurred during your Service, and damage, cleaning or late-return charges under these Terms, are added to your final invoice with an itemised explanation.
7.4
Currency. Prices are in Ghana cedis (GHS) unless stated otherwise. Where a price is shown in US dollars (for example, some airport services), it is shown for reference and payable in GHS at the Bank of Ghana reference rate on the date of payment, unless you choose to pay in USD through a payment method that supports it.
7.5
Payment methods. We accept card and Mobile Money through our licensed payment processor (Paystack), bank transfer, and, where stated, cheque or cash at our Kaneshie office. Card details are processed by the payment processor and are never stored on AAG servers.
7.6
Taxes. Prices include VAT and applicable levies charged under the Value Added Tax Act, 2025 (Act 1151). Where a Service is a tourism service, the Tourism Levy under the Tourism Act, 2011 (Act 817) is included. Business customers will receive a valid VAT invoice on request.
7.7
Deposits. Some Services require a deposit or advance payment, stated in the quote or Booking confirmation. Refundable security deposits are dealt with under the relevant service clause.
7.8
Failed or reversed payments. If a payment fails, is reversed or is charged back without good reason, we may suspend the Booking or Account until it is paid and recover the amount and reasonable recovery costs.
7.9
Back to contents ↑Pricing errors. If a price is clearly wrong because of a technical or human error, we will contact you before the Service. You may accept the correct price or cancel for a full refund.
8. Cancellations, No-Shows and Refunds#
In short: Cancel early and you pay nothing. The closer to pickup, the more you pay. If we cancel, or your flight is cancelled, you get a full refund.
8.1
You may cancel through the Official Channel you used to book. The cancellation time is the time we receive your request.
Cancellation schedule#
8.2
Unless your quote or Booking confirmation says otherwise, these cancellation charges apply, calculated on the Price of the cancelled Service (excluding refundable deposits):
| Service | Free cancellation | Partial charge | Full charge |
|---|---|---|---|
| Hourly, Chauffeur, Airport Transfer, Hire a Driver, VIP & Executive, Intercity | 24 hours or more before pickup | 50% if cancelled 2 to 24 hours before pickup | Less than 2 hours before pickup, or a no-show |
| Self-Drive Rental | 72 hours or more before collection | One day’s rental if cancelled 24 to 72 hours before collection | Less than 24 hours before collection, or a no-show: 50% of the total rental (maximum 3 days’ rental) |
| Tourism day trips | 72 hours or more before departure | 50% if cancelled 24 to 72 hours before departure | Less than 24 hours before departure, or a no-show |
| AAG Concierge (Tier 1) and Wheelchair Assistance | 24 hours or more before the flight | 50% if cancelled less than 24 hours before the flight | No-show at the meeting point |
| Multi-day tours, Occasions, Business account trips, Logistics and Property viewings | As stated in your quote, or under the service clause | As stated in your quote, or under the service clause | As stated in your quote, or under the service clause |
| Lounges, Meet & Assist VIP (Tier 3), CIP / VVIP (Tier 4) | Third-Party Provider terms, shown before you pay |
8.3
No-shows and waiting time. For airport pickups we wait 60 minutes free of charge after your flight’s actual landing time. For other pickups we wait 15 minutes free of charge after the booked time. After that, waiting is charged at the Rate Card. If we cannot reach you after the free waiting period plus 30 minutes, the Booking is treated as a no-show.
8.4
When AAG or a Partner cancels. If AAG or a Partner cancels a confirmed Booking, or a vehicle of the booked category (or better) is not provided, you will receive a full refund of everything paid for that Booking. We will also use reasonable efforts to arrange an alternative.
8.5
Flight cancellations and delays. If your flight is cancelled or diverted, you may rebook free of charge or cancel airport transfer and concierge Bookings for a full refund, as long as you tell us before the scheduled pickup or meeting time. We monitor flights for delays and adjust timings automatically.
8.6
How refunds are paid. Approved refunds are paid to the original payment method within 14 business days of approval. Your bank or Mobile Money provider may take longer to credit the funds. Payment processor fees are refunded where the refund is caused by AAG.
8.7
Non-refundable items. Some items are non-refundable and are clearly marked as such: the Vehicle Inspection Report fee (Clause 24), the lease processing fee (Clause 23), visa processing fees once submitted (Clause 11), Third-Party Provider charges that cannot be recovered, and annual subscription fees for the remaining term (Clause 26).
8.8
Back to contents ↑Nothing in this Clause limits any right you have under applicable law where a Service is not provided as agreed.
9. Your Conduct and Safety#
9.1
You and your passengers must treat drivers, staff and Partners with respect. Harassment, discrimination, threats, violence, sexual misconduct, and intoxicated or disorderly behaviour are prohibited. A driver may end a trip, and AAG may cancel Bookings and close the Account, where this Clause is breached. No refund is due in that case.
9.2
You must not ask a driver to break the law, speed, overload the vehicle, drive while unfit, or carry illegal, dangerous or prohibited items.
9.3
Smoking, vaping and the use of illegal drugs are prohibited in all vehicles. Food and drink must not cause soiling.
9.4
You are responsible for loss of or damage to a vehicle, beyond fair wear and tear, caused by you or your passengers, including soiling that needs professional cleaning. Charges follow the Rate Card or a reasonable repair estimate, with photographs or an inspection report.
9.5
Lost property. Report lost items to support@aagtransportandlogistics.com or through the app. We will help you get them back, but we are not responsible for items left in vehicles, except where loss is caused by our negligence.
9.6
Back to contents ↑Emergencies. In an emergency, contact the Ghana Police Service (191 or 18555), the Ambulance Service (193) or the Fire Service (192) first, then tell AAG. Drivers have a one-tap emergency alert to AAG Operations.
Part B — Service-Specific Terms
10. Airport Transfers#
10.1
Airport transfers serve Kotoka International Airport (KIA), Accra, and other airports by quote. Please give your flight number when booking so we can monitor your flight.
10.2
Arrivals. Your driver will meet you at the agreed meeting point with an AAG name board. Free waiting time is set out in Clause 8.3. You must tell us about a significant delay that is not shown in flight data, for example a missed connection.
10.3
Departures. You are responsible for allowing enough time to check in. We recommend arriving at least 3 hours before an international flight and 2 hours before a domestic flight. AAG is not liable for missed flights caused by late readiness, inaccurate booking details, or traffic and events beyond our reasonable control (Clause 45.6).
10.4
Back to contents ↑Airport access, parking and toll fees are included in airport transfer prices unless the quote says otherwise.
11. Airport Concierge, Lounges and VIP Services#
11.1
Airport services are optional add-ons to an airport transfer, or may be booked on their own where offered.
Tier 1 — AAG Concierge#
11.2
The AAG Concierge service is delivered by AAG’s own trained, airport-badged agents. It includes meet and greet, check-in assistance, baggage handling, fast-track lanes where airport rules allow, security escort, and escort to the gate, lounge or your AAG vehicle. Prices are per person, with a reduced rate for each additional passenger, as shown at booking.
11.3
Fast-track access and processing times are controlled by the Ghana Airports Company Limited, the Ghana Immigration Service, the Customs Division of the Ghana Revenue Authority and airline staff. AAG will help you through these processes, but cannot guarantee their timing or outcome.
Tier 2 — Lounge Access#
11.4
Lounge access (for example Adinkra, U Lounge, Akwaaba Pearl and Sanbra Priority) is provided by the lounge operator under its own terms, opening hours, dress code and capacity rules. AAG pre-books your pass and sends you a reference. Lounges that are closed at your flight time will not be offered. Membership-programme waivers, such as Priority Pass, are decided by the lounge.
Tiers 3 and 4 — Meet & Assist VIP and CIP / VVIP#
11.5
Meet & Assist VIP and CIP / VVIP private-terminal services are delivered by specialist Third-Party Providers. AAG coordinates the Booking, confirms it with the provider within 2 hours of your request (during operating hours), and sends you a full briefing. The provider’s terms, including age-based pricing and cancellation rules, are shown to you before payment and form part of your Booking.
Wheelchair and special assistance#
11.6
Please tell us at booking about any mobility, medical or other assistance you need. We will coordinate with the airline and airport, but the airline’s own special-assistance service must also be requested through your airline.
Visa on Arrival requests#
11.7
If you ask AAG to help with a Visa on Arrival, you must provide accurate passport details, a copy of your passport and your ticket or flight reservation before you leave your country of departure.
11.8
AAG helps with the application only. Visa decisions are made solely by the Ghana Immigration Service. AAG does not guarantee that a visa will be granted, that it will be processed by a particular time, or that you will be allowed to enter Ghana. You are responsible for meeting all entry, health and visa requirements, and for any government fees.
11.9
AAG’s facilitation fee is refundable in full if you cancel before we submit your request. After submission, the facilitation fee and any government fees are non-refundable, including where the visa is refused.
11.10
Back to contents ↑Passport data is used only to process your request and is handled as described in our Privacy Notice.
12. Hourly and Chauffeur Hire#
12.1
Hourly bookings provide a vehicle and driver at your disposal for the booked duration, subject to the minimum hours for the Vehicle Category. Chauffeur bookings may be for one or more days, or for a weekly package.
12.2
Time is counted from the booked pickup time, or the time the driver arrives if later, until you are dropped off. Extra time is charged in 30-minute blocks at the Rate Card, and depends on the driver’s availability.
12.3
A chauffeur day is up to 12 hours, unless your quote says otherwise. Drivers must have rest breaks in line with safe-driving practice. Work beyond 12 hours, or between 22:00 and 05:00, may need a relief driver or extra charges, which will be agreed with you in advance.
12.4
Back to contents ↑Multi-day and out-of-town bookings may include driver accommodation and meals (“driver allowance”). These are shown in your quote.
13. Hire a Driver (Your Vehicle)#
13.1
With Hire a Driver, AAG provides a vetted driver to drive your own vehicle. AAG does not provide a vehicle under this service.
13.2
You confirm that the vehicle is lawfully registered, roadworthy, and insured for use by a third-party driver, and that you are entitled to authorise its use. You must disclose any known defects before the trip.
13.3
You are responsible for the vehicle’s fuel, tolls and parking, and for losses covered or excluded by your own insurance. AAG is responsible for loss or damage caused by its driver’s negligence or wilful misconduct, up to the limits in Clause 39.
13.4
Back to contents ↑The driver may refuse to drive a vehicle that appears unsafe or unlawful. If that happens before the trip starts, the Booking will be cancelled without charge.
14. Self-Drive Rental#
In short: Self-drive is available for Economy to SUV categories. You need to be 23 or older, have held a licence for 2 or more years, and upload your licence, ID and photo. You also choose between a refundable deposit or a premium rate with insurance cover.
14.1
Eligible vehicles. Self-drive is available only for the Economy, Standard, Executive, Compact SUV and SUV categories. Premium SUV, Premium Executive, Minivan / Hiace, Bus and Executive Coach are chauffeur-driven only.
Renter eligibility and documents#
14.2
The renter, and every authorised additional driver, must: (a) be at least 23 years old; (b) have held a full, valid driving licence for at least 2 years; (c) for foreign nationals, hold an International Driving Permit together with their national licence; and (d) upload clear copies of the licence (front and back), a Ghana Card (front and back) or passport, a profile photo and a residential or office address. The documents must be verified before the vehicle is released, and the original licence and ID must be shown at collection.
Deposit or Premium Rate#
14.3
At booking you choose either: (a) the Refundable Damage Deposit option, where a security deposit is held for each vehicle, in the amount for the Vehicle Category shown at booking; or (b) the Premium Rate option, which includes insurance cover instead of the deposit, subject to the insurance excess and exclusions shown at booking.
14.4
The deposit is refunded within 7 business days after the vehicle is returned and inspected, less any amounts you owe under this Clause. Deductions will be itemised and supported by photographs or invoices.
Mileage, fuel and territory#
14.5
Rentals are priced by daily mileage package (for example 80, 100, 150 or 200 km per day). Extra kilometres are charged at the per-kilometre fee for the Vehicle Category.
14.6
The vehicle is provided with a recorded fuel level and must be returned at the same level. Otherwise, refuelling is charged at the current pump price plus a reasonable service charge.
14.7
Economy, Standard and Executive vehicles may be used within Greater Accra only. Compact SUV and SUV vehicles may leave Greater Accra if you tell us at booking. Vehicles may not leave Ghana without AAG’s prior written consent and the correct cross-border documents.
Collection, inspection and return#
14.8
A condition report with photographs is completed at collection and at return. Please check it carefully. Damage not recorded at collection is presumed to have occurred during your rental unless you show otherwise.
14.9
Late returns are charged at the hourly rate for up to 3 hours, and a full extra day after that. A vehicle not returned within 24 hours of the agreed time, without contact, may be reported to the police as unlawfully retained.
Prohibited use#
14.10
You must not: allow anyone other than an approved driver to drive; use the vehicle for hire or reward, ride-hailing or sub-letting; drive under the influence of alcohol or drugs; race, tow, push or drive off-road (except on reasonable access roads); carry more passengers than the seats; carry illegal, hazardous or prohibited goods; or use the vehicle for any unlawful purpose.
Accidents, breakdowns and fines#
14.11
You must report any accident, theft or damage to AAG immediately, and to the police where the law requires, and in any case within 24 hours. You must not admit liability or agree repairs with third parties. If the vehicle breaks down, call AAG; do not arrange repairs without our approval, except for minor emergency costs that we will reimburse against receipts.
14.12
Back to contents ↑You are responsible for traffic and parking fines, tolls and penalties incurred during the rental, and for loss or damage not covered by the deposit option or insurance, including the insurance excess, and any loss caused by prohibited use or your breach of this Clause.
15. On-Demand Rides#
15.1
On-demand rides booked through the AAG customer app are priced using the base fare, per-kilometre rate, per-minute rate and minimum fare for the Vehicle Category, shown as an estimate before you confirm. The final fare reflects the actual route and time. If the final fare is more than 20% higher than the estimate for reasons other than your changes to the trip, you may ask us to review it.
15.2
Back to contents ↑Premium SUV, Premium Executive, Bus and Executive Coach are not offered as metered rides. They are billed at the chauffeur daily rate.
16. VIP and Executive Transport#
16.1
VIP and Executive bookings use Premium vehicles with a chauffeur only. You may add privacy or protocol instructions when booking, and our drivers will follow them as long as they are lawful and safe.
16.2
Back to contents ↑Close-protection or armed security services are not provided by AAG. Where you request security, AAG may introduce a licensed security provider, who will contract with you directly.
17. Tourism and Excursions#
17.1
Day trips include a dedicated vehicle and driver for the day, route planning and bottled water. Multi-day tours keep the vehicle and driver for the whole itinerary, as quoted. Itineraries are custom-built, and the Tourism desk confirms availability and price before you pay.
17.2
Entry fees for parks, castles, canopy walks, cruises and attractions, as well as meals, accommodation and guide fees, are not included unless your quote lists them. Third-party attractions operate under their own rules, opening times and safety requirements.
17.3
Local guides are provided by AAG or licensed Third-Party Providers. Activities such as canopy walks, hiking, swimming and boat cruises involve inherent risks. You take part at your own risk and must follow the operator’s safety instructions.
17.4
AAG may change an itinerary where weather, road conditions, closures or safety make it necessary. We will offer a comparable alternative or a refund for the parts not delivered.
17.5
Back to contents ↑Cancellation of multi-day tours: unless your quote says otherwise, 30 or more days before departure is free (less any non-recoverable Third-Party Provider costs); 8 to 29 days is 50%; and 7 days or fewer is 100%.
18. Intercity, Outside-Accra and Cross-Border Travel#
18.1
Economy, Standard, Executive and Premium Executive vehicles operate within Greater Accra only. Compact SUV, SUV, Premium SUV, Minivan / Hiace, Bus and Executive Coach may travel outside Greater Accra. These trips are billed at the chauffeur daily rate plus the per-kilometre rate for distance travelled outside Greater Accra, as shown in your quote.
18.2
For cross-border travel, each passenger must hold a valid passport and any visas, health certificates and other documents required by the countries visited. AAG will arrange the vehicle’s cross-border documents. Border delays, inspections and refusals of entry are outside AAG’s control. Extra days caused by them are charged at the daily rate.
18.3
Back to contents ↑Driver accommodation and allowances for overnight trips are included in the quote. Where we arrange overnight accommodation for passengers at your request, the hotel’s terms apply.
19. Occasions Planning and Logistics (Events and Funerals)#
19.1
For weddings, corporate events, parties, funerals and memorials, AAG prepares an itemised proposal and quote. The Booking is formed when you accept the quote in writing and pay the deposit stated in it.
19.2
Services may be delivered by AAG or by vendors we coordinate (for example venues, canopies, sound and lighting, catering, decor, printing, photography and security). AAG is responsible for coordinating the agreed plan. Each vendor is responsible for the quality and safety of its own goods and services, and AAG will pass on and enforce warranties on your behalf.
19.3
You are responsible for decisions that are yours to make, including guest numbers, content of programmes and tributes, cultural and family requirements, and having the right to use the photos, music and names you provide. Where permits, police or traffic clearances are needed, AAG will apply for them if included in the quote, but cannot guarantee that the authorities will grant them.
19.4
Unless your quote says otherwise: the deposit secures dates and vendors and is non-refundable to the extent already committed to vendors; cancellation 30 or more days before the occasion is charged at committed vendor costs only; 8 to 29 days at 50% of the quote; and 7 days or fewer at 100%. Funeral bookings may be rescheduled once without charge if the family changes the date, subject to availability.
19.5
Back to contents ↑Photographs or video taken at an occasion will only be used in AAG marketing with your written consent and, for funerals, the consent of the family.
20. Logistics, Courier and Freight#
20.1
You must describe your consignment accurately, including contents, weight, dimensions, value, fragility and any special handling needs, and package it securely for transport. AAG may inspect, refuse or return a consignment that is incorrectly described or unsafely packaged.
Prohibited and restricted items#
20.2
We do not carry illegal goods, weapons or ammunition, explosives, narcotics, counterfeit goods, live animals (except through a licensed livestock service), cash, or hazardous materials, unless the service is specifically licensed and quoted for that cargo. You are responsible for any losses, fines or costs that result from shipping prohibited or misdescribed items.
Delivery and liability#
20.3
Delivery times are estimates unless a guaranteed time is agreed in writing. Proof of delivery may be a signature, photograph, one-time code or GPS record.
20.4
AAG is liable for loss of or damage to a consignment while in our care caused by our negligence, up to the declared value or GHS 2,000 per consignment, whichever is lower, unless you buy additional cover before collection. We are not liable for inherent defects, insufficient packaging, or loss after confirmed delivery.
20.5
Claims must be notified within 48 hours of delivery (or of the expected delivery date, for loss) with photographs and supporting documents.
20.6
Back to contents ↑Short-term warehousing is subject to a separate storage quote that sets out the rates, access hours and insurance. AAG may exercise a lien over goods for unpaid storage or delivery charges, as the law allows.
21. Business Accounts#
21.1
Business accounts cover staff transportation, corporate airport transfers and logistics, all drawn against one account and billed monthly with a PO reference.
21.2
Your tier (Basic, Pro or Enterprise) is set by AAG’s transport audit of your expected monthly spend and is reviewed periodically. Volume pricing and service levels follow your tier and your account agreement.
21.3
Invoices are payable within the terms on the invoice (14 days from the invoice date by default). AAG may charge interest on overdue amounts at a reasonable commercial rate set out in your account agreement, and may suspend new Bookings while invoices are more than 30 days overdue.
21.4
The business is responsible for Bookings made by its authorised users, and for removing users who leave the business.
21.5
Back to contents ↑Account bookings follow the cancellation schedule in Clause 8, unless your account agreement says otherwise. Recurring staff routes may be paused or changed with 7 days’ written notice.
22. Auto Sale (70/30 Purchase)#
In short: You pay 70% to reserve the vehicle and 30% (which covers port charges and delivery) before release. If the balance is not paid within the hold period, the deposit can be forfeited. We will always warn you first.
22.1
The 70/30 structure applies to new and used vehicles, whether sourced locally or from overseas, including electric vehicles.
22.2
First tranche (70%). This secures the vehicle and confirms the order. A written sale agreement, including the vehicle description, VIN, total price, hold period and delivery terms, is issued before or with payment.
22.3
Second tranche (30%). This covers all port charges, delivery and logistics stated in the sale agreement. There are no further AAG fees on top, but government duties or taxes changed by law after the quote may be passed on at cost, with evidence.
22.4
Hold periods. For local vehicles, the balance is due within 30 days of deposit confirmation. For overseas vehicles, it is due within 10 days of AAG’s notice that the vehicle has arrived at port, and before customs clearance. AAG may grant one 7-day extension in writing.
22.5
Forfeiture. If the balance is not paid within the hold period (including any extension), AAG will send a written warning by WhatsApp, SMS and email at least 3 days before acting. If the balance is still unpaid, AAG may cancel the sale and relist the vehicle. AAG will keep from the deposit only an amount that reflects its genuine losses and costs (including holding, storage, port, shipping, financing and resale costs, and any loss on resale), up to the full deposit. It will give you an itemised statement and refund any balance within 30 days.
22.6
Overseas vehicles and the inspection report. If a Vehicle Inspection Report you ordered for an overseas vehicle (Clause 24) is rated Red on arrival, you may cancel the purchase and your 70% deposit will be refunded in full. The inspection fee is not refunded.
22.7
Vehicle condition and title. AAG warrants that it has the right to sell the vehicle and that the vehicle will match the description in your sale agreement. Used vehicles are sold in the condition described, and any warranty is stated in the sale agreement. Nothing in this Clause excludes rights you have by law.
22.8
Back to contents ↑Payment methods are wire transfer, cheque, Paystack (card or Mobile Money) and cash at our Kaneshie office. Payments are in GHS, or in USD at the Bank of Ghana rate where allowed.
23. Lease-to-Own#
23.1
Lease-to-Own lets you pay for a vehicle in monthly instalments over 12, 24, 36 or 48 months and own it once all payments are made. The standard terms are: a minimum down payment (equity) of 40% of the listed price (maximum 80%); interest of 17% per year on a reducing-balance basis (1.4167% per month); and a one-time processing fee of 3% of the vehicle price, payable at signing and non-refundable.
23.2
The monthly instalment is calculated using the reducing-balance formula M = P × [r(1+r)^n] ÷ [(1+r)^n − 1]. Calculators on our website are estimates only. Your binding terms, including the total amount payable, total interest, payment dates and all fees, are set out in your written lease agreement before you sign.
23.3
Promotional rates (for example reduced interest, reduced equity or a waived processing fee) apply only to the categories and dates stated in the promotion, cannot be combined unless stated, and are confirmed in writing at enquiry.
23.4
Late payment. There is a 3-day grace period after each due date. After that, a late-payment charge set out in your lease agreement applies. If an instalment is more than 30 days overdue, AAG may, after giving you at least 14 days’ written notice to pay, end the agreement and recover the vehicle in accordance with the law and your lease agreement. You will be credited with the vehicle’s fair resale value, less amounts owed and reasonable recovery costs.
23.5
Early settlement. You may settle early at any time. Interest is recalculated on the remaining balance at the settlement date.
23.6
Ownership passes to you automatically once all instalments and the processing fee are paid. Until then, the vehicle remains AAG’s property (or its financier’s). You must insure it comprehensively, keep it maintained and not sell, pledge or modify it.
23.7
Vehicle Leasing (operational lease) is a monthly rental with no transfer of ownership, on the terms in your lease agreement.
23.8
Back to contents ↑AAG may refer you to partner banks for external financing. Any loan is between you and the bank, on the bank’s terms.
24. Vehicle Inspection Report (VIR)#
24.1
The VIR is an optional, independent inspection that costs GHS 1,000 per vehicle. It covers: VIN verification against international databases; ownership, title, accident and write-off history; odometer verification; mechanical inspection (engine, transmission, suspension, brakes, electrical and, for EVs, battery health); roadworthiness, tyres, body, paint and interior; and a documents cross-check.
24.2
You receive a PDF report rated Green (good to go), Amber (buy with caution, with advisories noted) or Red (do not purchase), within 3 business days for local vehicles or after port arrival for overseas vehicles.
24.3
The fee is non-refundable on any rating. It pays for the inspection that has been carried out, and is retained whatever the outcome, including a Red rating. It is a service charge and is not deducted from the vehicle price if you go on to buy. The fee is per vehicle inspected. If AAG cancels before the inspection takes place, the fee is refunded in full.
24.4
Back to contents ↑The VIR reflects the vehicle’s condition at the time of inspection, based on visual, mechanical and database checks that do not involve dismantling. It is not a warranty that future faults will not occur, and it relies on third-party databases that may be incomplete.
25. Landed-Cost Quotes and External Marketplaces#
25.1
Landed-cost quotes combine the FOB price, model-year adjustments, shipping, duties, VAT and levies, and AAG’s margin. They are valid for the period stated on the quote. Duties and exchange rates are set by the authorities and may change before clearance, as described in Clause 22.
25.2
External marketplaces. Links to Jiji, Facebook Marketplace, BE FORWARD, SBT Japan, AutoCango, Copart, IAAI and other sites are provided for convenience only. AAG is not affiliated with them, does not control or verify their listings, sellers or prices, and is not responsible for transactions you make with them directly. Salvage-auction vehicles may have branded titles or accident history.
25.3
Back to contents ↑If you ask AAG to source a vehicle you found elsewhere, AAG’s responsibilities begin only when we accept your sourcing request in writing. The 70/30 or lease-to-own terms then apply.
26. Marketplace Subscriptions#
26.1
Subscriptions are offered to individual customers, business accounts, Rental Partners, Drivers and operators, Hotel Partners and Tour Operators, in Basic, Pro and Enterprise tiers for individual service plans or an All-Access Bundle. Benefits, booking-rate discounts, support levels and annual fees are shown on the plan page at sign-up.
26.2
Billing. The annual fee is collected upfront. Pro and Enterprise subscribers may instead pay in 12 equal monthly instalments by recurring Paystack charge or bank transfer mandate.
26.3
Auto-renewal. Subscriptions renew automatically each year unless cancelled. We will remind you 30 days and 7 days before renewal, with the renewal price.
26.4
Failed payments. We retry after 3 days and notify you. If the payment is still unpaid after 7 days, the subscription is suspended until paid.
26.5
Cancellation. Annual plans may be cancelled at any time to stop renewal. The service continues until the end of the paid period, and no refund is due for the remaining months, except where the law requires one or AAG materially fails to provide the benefits. Monthly-instalment plans stop the next invoice if you cancel at least 14 days before the invoice date. The remaining instalments for the committed year are still payable unless your plan says otherwise.
26.6
Upgrades and downgrades. Upgrades take effect immediately, and the pro-rated difference is charged. Downgrades take effect at the next renewal date.
26.7
Back to contents ↑Subscription discounts apply to standard rates and cannot be combined with other promotions unless stated. Fair-use limits shown on the plan page apply to unlimited plans.
27. Hotel and Apartment Stays and Property Services#
27.1
Stays. Hotel rooms are provided by partner hotels, and beds or units at AAG-managed residences are provided by AAG or the property owner. A stay request is not a Booking until AAG confirms the rate and availability in writing. The property’s house rules, check-in and check-out times, and cancellation terms (shown in your confirmation) apply.
27.2
Guided viewings. A guided viewing costs GHS 600 for up to 3 properties in a single trip, including transport in an AAG vehicle, and GHS 200 for each additional property. The fee is refundable in full if you cancel at least 24 hours before the viewing, and is non-refundable after that or once the viewing starts.
27.3
Sale or rent facilitation. If you go on to buy or lease a property introduced by AAG, a facilitation commission of 5% to 15% of the transaction value applies. It is normally paid by the property owner under a written agreement and is not charged to you unless you agree in writing. Property transactions are completed through the parties’ lawyers. AAG does not give legal, valuation or title advice, and buyers should carry out their own due diligence, including a search at the Lands Commission.
27.4
Back to contents ↑Property details, images and floor plans are provided by owners or developers. Images marked as illustrative are not of the specific unit. AAG takes reasonable care to check listings but does not guarantee them.
28. AAG Mobile Apps and Online Services#
28.1
AAG grants you a personal, revocable, non-exclusive, non-transferable licence to use the AAG customer app, the AAG Driver app, the Partner Portal and our websites for their intended purpose, in line with these Terms and the terms of the app store you downloaded from (Apple App Store or Google Play). Apple and Google are not parties to these Terms and have no responsibility for the apps.
28.2
The apps need location services to show pickups, dispatch drivers and track trips, and camera or file access to upload documents. You can control these permissions in your device settings, but some features will not work without them. See our Privacy Notice.
28.3
Features described as a preview, demo, prototype or beta (including sample data on our Mobile Apps page and demo dashboards) are for illustration only. They do not create Bookings and may change or be withdrawn.
28.4
Back to contents ↑We may update the apps, and you may need to install updates to keep using them. You must not copy, modify, reverse-engineer, scrape or interfere with the apps, the Partner Portal or our APIs, or try to access data that is not yours.
Part C — Drivers and Partners
29. Driver Terms#
Onboarding and documents#
29.1
To drive for AAG, you must: be at least 21 years old; hold a valid Ghanaian driving licence of the right class for each vehicle you drive, with at least 2 years’ driving experience; and provide your Ghana Card or passport, a passport photo, your licence (front and back), a medical fitness certificate, two professional references and a Police Clearance Certificate, together with any certifications you declare.
29.2
Police clearance grace period. If your Police Clearance Certificate is being processed, AAG may, at its discretion, let you operate for up to 6 months from approval, provided you show proof that you have applied. Your account will be suspended if the certificate is not uploaded by the end of the grace period.
29.3
You must keep all documents valid, upload renewals before they expire, and tell AAG immediately of any licence suspension, endorsement, criminal charge, accident or medical condition that may affect your fitness to drive.
Status and conduct#
29.4
Drivers supplied by a Partner, and Driver + Vehicle partners, are independent service providers and not AAG employees. Drivers employed by AAG are also bound by their employment contract, which takes priority over this Clause where the two conflict.
29.5
Drivers must: obey the Road Traffic Act, 2004 (Act 683) and the Road Traffic Regulations, 2012 (L.I. 2180); never drive while impaired, fatigued or using a handheld phone; follow the agreed or reasonably requested route; keep vehicles clean, safe and roadworthy; protect passengers’ privacy; and behave professionally at all times.
29.6
Dispatch. Booking offers must be accepted or declined within the acceptance window shown in the Driver app (60 seconds by default), after which they are passed to another driver. To go online, you must have an active, approved vehicle selected. Ratings, acceptance rate, cancellation rate and on-time performance make up your performance score, which is used in dispatch and may lead to coaching, restriction or deactivation (Clause 41).
29.7
Drivers must not ask for tips, extra payments, off-platform bookings or personal contact details, and must not use passenger data for any purpose other than completing the trip.
Earnings and settlement#
29.8
Earnings, less AAG’s commission, any subscription fees and any lawful deductions (including withholding tax under the Income Tax Act, 2015 (Act 896)), are paid on the settlement schedule shown in the Driver app (weekly by default) to a bank or Mobile Money account in your own name. Statements are available in the app. Settlement errors must be raised within 30 days.
Out-of-network trip logging#
29.9
Drivers using an AAG-approved vehicle may log trips booked directly by clients (by phone, WhatsApp or in person) using the Log a Trip feature. Logging is preferred before the trip, which turns on GPS tracking, and is allowed up to 2 hours after drop-off. Entries made later are marked unverified until AAG reviews them.
29.10
A commission of 10% of the logged fare applies (adjustable by AAG with notice, and waivable by AAG for individual trips). It is deducted from your settlement. Entries may be edited within 30 minutes of drop-off; after that, edits need AAG approval.
29.11
Logging a trip creates a client profile and may send the client an invitation to save you as a Preferred Driver. Clients logged in this way are handled under our Privacy Notice. A trip correctly logged under this Clause is not Circumvention under Clause 31.
Preferred Driver#
29.12
Back to contents ↑Customers may save a driver as their Preferred Driver for a trip type. AAG will try to assign that driver first when they are online and available, but does not guarantee it. Preferences lapse after 18 months of inactivity, and AAG may override or transfer them for safety, performance or operational reasons.
30. Partner Terms (All Partner Types)#
In short: This section is the AAG Service Agreement you accept in the Partner Portal. It replaces separate vehicle management agreements.
30.1
This Clause, together with the rest of these Terms, is the AAG Service Agreement that Partners accept in the Partner Portal. It applies to every partnership track. Where AAG and a Partner sign a separate written rate or commercial schedule, that schedule sets the commercial figures and this Clause governs everything else.
Approval#
30.2
Partners register online, verify their email and phone by OTP, and upload the required KYC documents (such as Ghana Card or passport, TIN, business registration, operating licences and vehicle documents). AAG reviews applications, usually within 2 to 5 business days, and may inspect vehicles or premises. AAG may accept or decline any application, and will give reasons where reasonably possible.
Standards#
30.3
Partners must: honour the rates and availability they publish or agree; keep all licences, permits, registrations, insurance and roadworthy certificates valid and uploaded; respond promptly to booking requests; meet AAG’s service, safety and brand standards; and keep their team contacts, payout account and driver roster up to date.
30.4
Partners must not discriminate between customers, charge customers anything not shown on the platform, or substitute a lower-category vehicle, service or room without the customer’s and AAG’s consent.
Commission and payouts#
30.5
AAG retains the commission or fee for your partner type, as confirmed at onboarding or in your rate schedule, and pays the net amount weekly or monthly to the payout account registered in your own or your company’s name. AAG may hold a payout while a booking is disputed, a damage or incident claim is open, or fraud or Circumvention is reasonably suspected, and will tell you why.
30.6
Partners are responsible for their own taxes. VAT-registered Partners must issue valid VAT invoices where required.
Partner-specific terms#
- Car Rental partners (Rental Partners / fleet owners) must list only vehicles they own or are entitled to rent out, each with valid registration, roadworthy certificate and commercial or hire-and-reward insurance. Each vehicle must pass AAG’s inspection before it goes live. Drivers they supply must be approved under Clause 29, and they remain responsible for those drivers’ conduct. Fleet vehicles listed for sale on the Auto Sale catalogue must have clear title.
- Car Owners who place an idle vehicle with AAG must provide valid registration, roadworthy and insurance documents. AAG assigns a vetted driver and manages bookings. Maintenance responsibilities, the earnings split and the payment schedule are set in the owner’s rate schedule. Damage caused by the assigned driver’s negligence is handled under Clause 32.
- Driver + Vehicle partners keep control of their own vehicle and must meet both the Driver terms (Clause 29) and the vehicle standards above.
- Hotel Partners must hold valid business and operating licences and Ghana Tourism Authority registration, and must name a booking coordinator. Guest bookings made through the concierge form are billed to the hotel or the guest, as agreed. Referral earnings, rebates and volume bonuses follow the rate schedule.
- Agents may book for clients only with their authority, must give clients these Terms and accurate prices, and must not collect payments outside Official Channels. Commission is earned on completed, paid Bookings.
- Workshops, Service Stations and Parts Suppliers must quote before starting work (except emergencies), use genuine or agreed-grade parts, warrant their workmanship and parts as set out in their rate agreement, and invoice accurately.
- Dealerships and Garages must hold verifiable title to listed stock, describe vehicles accurately, and honour listed prices and AAG’s 70/30 and inspection process for sales made through the platform.
- Real Estate partners must hold valid title and permits for listed developments, provide accurate photos, floor plans and prices, and sign a written commission agreement before AAG facilitates a sale or lease.
- Event Planners may book transport and venues for their clients at preferred rates and are responsible for their clients’ compliance with Clause 19.
- Health & Wellness partners must hold the licences required for their services and must treat patient information as confidential under applicable health and data protection law. AAG provides transport and booking coordination only, and does not provide medical services.
31. Anti-Circumvention#
In short: Customers introduced through AAG must keep booking through AAG. Taking them off-platform carries tiered liquidated damages. Correctly logged out-of-network trips are allowed.
31.1
The AAG marketplace depends on business introduced through it being booked and paid through Official Channels. This Clause applies to Drivers and Partners.
31.2
Circumvention means, directly or indirectly, during your relationship with AAG and for 12 months after it ends: (a) soliciting, accepting or arranging a booking or payment with a customer, Partner or Driver first introduced through AAG, outside Official Channels; (b) offering a customer an incentive to book outside AAG; or (c) exchanging contact details for that purpose. Trips logged correctly under Clause 29 (out-of-network trip logging) are not Circumvention.
31.3
You acknowledge that Circumvention causes AAG loss that is difficult to quantify, including lost commission, customer acquisition costs and damage to the marketplace. The following amounts are agreed as a genuine pre-estimate of that loss and are payable as liquidated damages:
| Tier | Trigger | Liquidated damages and consequence |
|---|---|---|
| Tier 1 | First established instance | The greater of 5 times the commission AAG would have earned on the diverted business, or the GHS equivalent of US$2,000, plus a formal written warning |
| Tier 2 | Second established instance, or a first instance involving repeated or organised diversion | The GHS equivalent of US$10,000, plus a 30-day suspension |
| Tier 3 | Third established instance, or systematic diversion of customers | The GHS equivalent of US$100,000, plus permanent termination of all accounts held by you and your related persons |
31.4
Where Circumvention is carried out by a fleet Partner, or by drivers or staff acting for it, the amounts above may be multiplied by the number of vehicles or drivers involved, up to the GHS equivalent of US$250,000 per investigation.
31.5
Back to contents ↑GHS equivalents are calculated at the Bank of Ghana reference rate on the date of AAG’s written demand. Before applying any Tier, AAG will give you written details of the alleged Circumvention and the evidence, and at least 10 business days to respond. Disputes may be referred under Clause 42. AAG may set off amounts finally due against payouts.
32. Insurance, Incidents and Safety#
32.1
Every vehicle used for Services must carry valid insurance that meets Ghanaian law and is suitable for its use. Vehicles used for chauffeured, on-demand or rental services need commercial or hire-and-reward cover. Private-use-only policies are not acceptable. Insurance certificates must be uploaded and kept current. AAG may suspend any vehicle whose documents expire.
32.2
Partners may apply through the Partner Portal for cover from a third-party insurer recognised by AAG. Any policy is a contract between the Partner and the insurer. AAG is not an insurer or insurance broker and does not give insurance advice.
32.3
After any incident, everyone involved must make the scene safe, call the emergency services where needed, report to AAG promptly, keep evidence, cooperate with insurers and the police, and give truthful statements.
32.4
Back to contents ↑AAG may share Booking, location and Account information with emergency services, the police and insurers where reasonably necessary to protect life, investigate an incident or comply with the law, as described in our Privacy Notice.
Part D — Legal Terms
33. Prohibited Use of Our Services#
33.1
Back to contents ↑You must not: use our Services for any unlawful, fraudulent or harmful purpose; create false accounts or impersonate anyone; upload forged documents; misuse promotions or referral schemes; interfere with, scrape, overload or try to gain unauthorised access to our systems (an offence under the Cybersecurity Act, 2020 (Act 1038) and other laws); post unlawful, abusive or misleading content; or help anyone else do any of these.
34. Ratings, Reviews and Content You Provide#
34.1
Ratings and reviews must be honest, relevant and based on a real Booking. AAG does not pay for positive reviews, and moderates reviews only to remove unlawful, abusive or irrelevant content, not to suppress negative feedback.
34.2
Back to contents ↑You keep ownership of content you upload (such as vehicle photos, property listings and reviews). You grant AAG a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it to operate and promote the Services, for as long as it is on the platform and for a reasonable period afterwards. Identity and compliance documents are never used for promotion.
35. Privacy and Data Protection#
35.1
AAG processes personal data in accordance with the Data Protection Act, 2012 (Act 843) and international best practice, as explained in our Privacy Notice. Our use of cookies is explained in our Cookie Notice.
35.2
Back to contents ↑Drivers and Partners who receive customer personal data are processing it on AAG’s behalf. They must use it only to deliver the Booking, keep it secure and confidential, not keep it longer than needed, and report any data breach to AAG within 24 hours.
36. Intellectual Property#
36.1
Back to contents ↑The AAG name, logo, brand, website, apps, software, rate engine, content and designs belong to AAG or its licensors. You may not use them without our written consent, except to refer to AAG accurately.
37. Third-Party Providers and Links#
37.1
Where a Service is provided by a Third-Party Provider, its terms also apply to that part of the Service and are shown or linked before you pay. AAG chooses Third-Party Providers with reasonable care and will help you resolve problems with them, but is not responsible for their acts or omissions except where AAG is at fault.
37.2
Back to contents ↑Links to third-party websites (including maps, marketplaces and payment pages) are provided for convenience. Their own terms and privacy policies apply.
38. Our Responsibilities to You#
38.1
AAG will provide the Services with reasonable care and skill, using appropriately licensed drivers and roadworthy, insured vehicles, and in line with the description given at booking.
38.2
Back to contents ↑Journey times, ETAs, flight data and route information are estimates. They depend on traffic, weather, road works, police checks and other conditions outside our control. Our online services are provided “as available”, and we cannot promise they will be uninterrupted or error-free.
39. Limitation of Liability#
39.1
What we do not exclude. Nothing in these Terms limits or excludes AAG’s liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited under Ghanaian law. Passenger injury claims are also covered by the compulsory motor insurance on the vehicle.
39.2
Subject to Clause 39.1, AAG is not liable for losses that were not reasonably foreseeable, for indirect or consequential losses, or for business losses (such as lost profit, revenue, contracts or opportunity) suffered by a business customer.
39.3
Subject to Clause 39.1, AAG’s total liability for any Booking is limited to the greater of (a) the Price paid for that Booking and (b) GHS 5,000. For Auto Sale and Lease-to-Own, the limit is the amount paid under the relevant agreement. For logistics, Clause 20 applies. For Partners and Drivers, AAG’s total liability in any 12-month period is limited to the commission and fees AAG received from you in that period.
39.4
Back to contents ↑AAG is not liable for missed flights, events or appointments, unless they are caused by AAG’s failure to meet a confirmed pickup time and you allowed the recommended time.
40. Indemnity#
40.1
Back to contents ↑You agree to compensate AAG, its directors, officers, employees and agents for claims, losses, fines and reasonable costs (including legal fees) arising from your breach of these Terms or the law, your negligence or wilful misconduct, or content and documents you provide. Partners also indemnify AAG against defects in vehicles, properties, goods or services they supply and the acts of drivers or staff they supply. This indemnity does not apply to the extent a loss is caused by AAG.
41. Suspension and Termination#
41.1
You may stop using the Services and close your Account at any time, after completing or cancelling open Bookings and paying amounts due.
41.2
AAG may suspend or close an Account, or refuse a Booking, where it reasonably believes the user has seriously or repeatedly breached these Terms, poses a safety risk, has given false information or documents, is involved in fraud or Circumvention, has expired compliance documents, or where the law requires it.
41.3
Except where immediate action is needed for safety, fraud prevention or legal reasons, AAG will give notice and reasons and a reasonable opportunity to respond, and Drivers and Partners may ask for a review by a manager not involved in the decision.
41.4
Back to contents ↑Clauses that by their nature should continue (including payment obligations, Anti-Circumvention, Privacy, Liability, Indemnity and Disputes) survive termination.
42. Complaints and Dispute Resolution#
42.1
Please raise complaints first with: support@aagtransportandlogistics.com (customers), drivers@aagtransportandlogistics.com (Drivers) or partners@aagtransportandlogistics.com (Partners), or call +233 55 111 1446. Trip disputes can also be raised in the app. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.
42.2
If a complaint is not resolved within 30 days, either party may refer it to mediation under the Alternative Dispute Resolution Act, 2010 (Act 798), through the ADR Centre or another mediator both parties agree on.
42.3
If mediation does not resolve the dispute within 30 days of the mediator’s appointment, it shall be finally resolved by arbitration under Act 798 by a sole arbitrator. The seat is Accra and the language is English. For individual customers, AAG will pay the arbitrator’s fees for claims of GHS 20,000 or less, unless the claim is frivolous.
42.4
Back to contents ↑Nothing in this Clause stops either party from seeking urgent relief from the courts of Ghana, or stops an individual customer from bringing a small claim in the courts, or a complaint to a regulator, such as the Data Protection Commission.
43. Governing Law#
43.1
Back to contents ↑These Terms are governed by the laws of the Republic of Ghana. Where you are a consumer living elsewhere, you also keep the protection of the mandatory laws of your country of residence.
44. Changes to These Terms#
44.1
We may update these Terms to reflect changes in our Services, the law or our business. We will notify registered users of material changes by email or in-app message at least 14 days before they take effect, except where a change is required urgently by law or for safety. The version date at the top of this page shows when the Terms were last updated.
44.2
Back to contents ↑Changes do not affect Bookings already confirmed. If you do not accept a change, you may close your Account before it takes effect.
45. General#
45.1
Entire agreement. These Terms, your Booking confirmation and any written quote, sale, lease, account or rate agreement that refers to them, form the whole agreement for each Service.
45.2
Order of precedence. If documents conflict, the following order applies: (a) a signed written agreement; (b) the Booking confirmation or accepted quote; (c) the service-specific Clause in Part B or C; (d) the rest of these Terms; (e) other AAG policies.
45.3
Severability. If any provision is found invalid, the rest of these Terms remain in force.
45.4
No waiver. A delay in enforcing a right is not a waiver of it.
45.5
Assignment. You may not transfer your rights under these Terms. AAG may transfer them to an affiliate or a buyer of its business, without reducing your rights.
45.6
Events beyond our control. Neither party is liable for delay or failure caused by events beyond its reasonable control, including severe weather, flooding, civil unrest, strikes, government action, road closures, fuel shortages, epidemics and major network outages. If such an event prevents a Service, you will get a refund for the part not delivered.
45.7
Back to contents ↑Language. These Terms are written in English. Any translation is for convenience only.
46. Contact Us#
| For | Contact |
|---|---|
| Bookings and general enquiries | bookings@aagtransportandlogistics.com · +233 55 111 1446 |
| Customer support, refunds and lost property | support@aagtransportandlogistics.com |
| Tourism and airport services | tourism@aagtransportandlogistics.com · +233 55 111 1447 |
| Corporate, logistics and business accounts | +233 24 256 8854 |
| Drivers | drivers@aagtransportandlogistics.com |
| Partners | partners@aagtransportandlogistics.com |
| Payments and invoices | accounts@aagtransportandlogistics.com |
| Privacy and data protection | privacy@aagtransportandlogistics.com |
| Legal notices and security | legal@aagtransportandlogistics.com · security@aagtransportandlogistics.com |
| Office | AAG Transport & Logistics Ltd, Kaneshie, Tabo Street, Accra, Ghana · Landline +233 30 225 7979 |
© 2026 AAG Transport & Logistics Ltd. Terms & Conditions, version 3.0, last updated 6 October 2026.